Setup

Error Message: 'The required files are missing in the application folder. You cannot work in disconnected mode’.
1. Go to C:\ProgramData\HDPOSsmartV2.CS 2. Rename ‘Terminal Active.Dat’ file and open the software. Software will open in online mode. 3. Click on r...
Sat, 3 Aug, 2019 at 3:13 PM
Unable to validate license key
There can be various reasons because of which license key is not getting validated. You can go through one by one to find out if any of the mentioned point ...
Sat, 3 Aug, 2019 at 12:45 PM
Could not save database backup
Many times when you try saving backup in C drive (including Desktop) it gives you error message as ‘Could not save database backup’. Follow below steps 1...
Sat, 3 Aug, 2019 at 3:24 PM
How can I stop my employees from creating sales invoice if there is no stock available ?
1. You can go to Set-Up 2. Access Rights 3. From the list of Functionalities search for ‘POSMain - Accept Negative Stock’. 4. Right click and se...
Sat, 3 Aug, 2019 at 3:25 PM
What needs to be checked if the client is not working and giving error ‘Failed in server call’ and server is in same LAN ?
1. First thing to check if client is not working and if it is in the same network as that of server is to check if the LAN cable is connected properly (i...
Sat, 3 Aug, 2019 at 2:50 PM
How to switch license key from one computer to another ?
When you change the computer same license key which was being used in the old system can be used.  Fill all the details in the registration form and cl...
Wed, 25 Sep, 2019 at 6:06 PM
What happens if my computer ID changes ?
If your computer id changes you can use the same license key which was previously being used.   Fill all the details in the registration form and click...
Wed, 25 Sep, 2019 at 6:09 PM
What is my registered email id and OTP/Activation Code ?
As V2 software works on subscription, registered email id is the one which is added in your subscription while generating license key. You can provide the r...
Wed, 25 Sep, 2019 at 5:51 PM
How to update existing item’s batch details ?
Go to Set-Up → Items . Select the batch item and click on tool strip button ‘Show Batch Detail’ Select the batch whose details has to be edited...
Wed, 25 Sep, 2019 at 5:57 PM
How to associate the cash register with employee login id ?
Go to Set-Up → Cash Registers. Click on ‘Add Cash Register’ button from tool strip (to make changes to existing cash register click on ‘Edit Cash Reg...
Wed, 25 Sep, 2019 at 5:59 PM