If you are using any of Hyper Drive products and have a query about any feature or facing any issue, you can easily raise a ticket. Once the ticket is raised our executive will reach you within 24 working hours through a call or mail.
You can follow below steps to raise a ticket
- Go to our website https://www.hyperdrivesolutions.com/ and click on Read more under HDPOS SMART.
- Click on the Support option.
- If you already have an account created earlier, you can click on Login and enter your credentials. And if you are a new user click on SIGN UP.
- Enter the Sign up details like Full name, Email id, and Work phone number. Mark I’m not a robot and click on Register.
- An email will be sent to your id with a URL to activate your account. Click on that URL.
- Enter a new password for your account in Enter Password and Retype Password field and click on ACTIVATE AND LOG IN.
- Once your account is activated you can click on New Support Ticket to raise a ticket for any issue or query.
- Enter the required details and click on Submit. While entering the details based on the Subject you will also get related articles. If you find any article matching your query you can refer it.
- Once the ticket is submitted you will get an auto-generated email with a link to check ticket status. At any time you can login to your account and check your ticket status by clicking on Check Ticket Status.
- You can also search by ticket status i.e. All tickets, Open or Pending, and Resolved or Closed.
- Clicking on the ticket link will give you the details of the reply given by the Support Agent.
- On the right-hand side, you will get information on which Support Agent was handling your ticket. You can even rate your overall satisfaction for the resolution provided by Agent.